If you are not satisfied with your order, please notify us within 7 days of receiving it, if the unopened item is returned then buyers must pay return postage cost's and the full original cost's (without postage fee) will be refunded. Goods must be returned to us within 14 days in the same packaging & condition it was sent & returned by a secure service. If an item arrives to you damaged, faulty, or is the incorrect item, then we will replace the goods & cover any postage cost's incurred.
Where refunds are to be given, the payment will be refunded to you typically within three business days of the issue being resolved. We always work hard to ensure that any return / refund issue is resolved quickly, with your satisfaction in mind.
If you receive a package in which the products are not the ones which were ordered or are missing items that were ordered, we request that you follow the procedure below:
- Contact us via e-mail about the exact nature of concern.
- Please return the incorrect products to us via post.
- Please include the cost of return postage and the bank account number so that we may reimburse for any and all costs to return goods.
- Please wait until we have confirmed receipt of returned goods. Immediately following confirmation we will ship the correct products at no additional costs or fees.